Política de reembolso

Returns

We offer a 7-day return window. You have 7 days from the date of delivery to request a return.

To qualify, the item must be:

In the same condition you received it

Unworn / unused

With tags attached

In its original packaging

Accompanied by proof of purchase

To request a return, email us at hello@creatis.in.
We’ll issue an RMA number and share return shipping instructions. Returns sent without an RMA will not be accepted.

For any questions, you can always reach us at the same email.

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Damaged or incorrect items

Please check your order when it arrives. If it’s defective, damaged, or incorrect, contact us right away so we can fix it.

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Exchanges

Need a different size or product? The quickest method is:

Return the original item

Once approved, place a new order

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Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Your bank or card provider may take a few days to process it.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, email us at hello@creatis.in